Service · Maintenance · Repair

Maintenance & Service

The cheapest air conditioning is the system that lasts. A serviced unit runs more efficiently, holds its manufacturer warranty, and tells us it is struggling long before it dies in a January heatwave. We service what we install and what we did not.

Photo · maintenance & service job
Scope

What this job includes.

  • Scheduled servicing for split, ducted and commercial systems
  • Filter, coil and drain cleaning and sanitising
  • Gas pressure, electrical and safety checks
  • Fault diagnosis and repair, on residential and commercial gear
  • Priority breakdown response for maintenance-agreement clients
Our system: A documented service: clean, check, test under load, and a written report. Coastal systems get a closer eye on the outdoor coil, because salt is relentless.
How we quote it

The same 7 lines, every time.

Whatever the surface, your quote splits the work the same honest way, so you can see exactly what you’re paying for.

The 7-line quote
  1. 1 Heat-load calculation. Room by room: floor area, glazing, orientation, ceiling height and insulation. The kW comes from the calc, not a guess.
  2. 2 Equipment named. Exact make, model, series and capacity on the quote. “A good Japanese one” is not a model number.
  3. 3 Placement plan. Where the indoor and outdoor units go: airflow, noise, service access and how far from the salt.
  4. 4 Coastal coil spec. Salt-zone installs get a blue-fin or anti-corrosion-treated condenser. The standard coil is what rusts out in three years.
  5. 5 Electrical + dedicated circuit. Single-phase or three-phase, the isolator, the circuit and the switchboard check. We hold the electrical licence, so it is our line, not yours.
  6. 6 Pipework, drainage + penetrations. Refrigerant line length and lagging, the condensate run, and every wall penetration sealed against weather and vermin.
  7. 7 Commissioning + compliance. Gas charge weighed and logged, system commissioned to spec, ARC paperwork issued and the manufacturer warranty registered.
If a quote doesn’t show these lines, you can’t compare it, and you don’t know what’s been cut.
How it runs

What happens, step by step.

1

Site visit + load calc

We measure the rooms, check the glazing and the switchboard, and run the heat-load calculation before we quote a kW.

2

Itemised quote

The seven-line install quote: sized equipment named, coil spec, electrical, pipework and commissioning each on their own line.

3

Equipment + contract

You sign off the model and the scope. We order, confirm the install window and take a deposit on letterhead.

4

Install day

Indoor and outdoor units mounted, lines run and lagged, penetrations sealed, condensate drained to fall. Drop sheets and a clean-down.

5

Electrical + commissioning

Dedicated circuit and isolator connected, system evacuated and charged by weight, then commissioned and tested under load.

6

Handover + paperwork

We walk you through the controls, hand over the ARC compliance paperwork, register the warranty and book the first service.

Licensed, covered, warranted

The paperwork behind the price.

ARC AU45782, QBCC and NSW licensed, Public liability to $20M, and a 6-year workmanship workmanship warranty, all in writing, all on request.

Mara walks through exactly what’s covered: the refrigerant authorisation you can verify, the licences for both sides of the border, the cover that protects your property, and the warranty that names its own exclusions instead of hiding them.

The licence, the cover, the warranty, and how to check each one.
Questions, answered

Maintenance & Service: common questions.

How often should air conditioning be serviced?
Once a year for a home system is the sensible default, ideally before summer. Coastal installs and hard-working commercial systems benefit from twice a year, because salt and high duty cycles both wear gear faster. We will recommend an interval based on your system and your location, not a one-size schedule.
What does a service actually include?
A real service is more than a filter wipe. We clean the filters, coils and drain, check gas pressure and electrical connections, test the system under load, and give you a written report. If something is wearing or out of spec, you hear about it before it fails, not after.
Does servicing keep my warranty valid?
Often, yes. Most manufacturer warranties require the system to be installed correctly and maintained. Skipping servicing can void a claim. We register your warranty at install and keep the service records that back a claim if you ever need one.
Will you service a system you did not install?
Yes. We service and repair most makes of air conditioning and refrigeration, whoever installed them. We will give you an honest assessment of the system’s condition and tell you if it is worth maintaining or near the end of its life.
My system is not cooling, is that a regas?
Usually not. A system that needs gas has a leak, and just topping it up sends your money into the atmosphere within months. We find and fix the leak first, then recharge by weight. Anyone offering a quick regas without finding the leak is selling you a repeat visit.
Do you offer maintenance agreements?
Yes, for both residential and commercial. An agreement schedules the servicing so you do not have to remember, gives you priority breakdown response, and usually works out cheaper than ad-hoc call-outs and a mid-summer emergency.
Get started

Get a free, itemised quote you can actually read.

Tell us what you need. We’ll book a walkthrough and send a quote with the work itemised, not just a number.

✓ ARCtick Refrigerant Handling✓ Daikin & Mitsubishi Accredited✓ Licensed & insured✓ 214 five-star reviews✓ 6-year workmanship
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